User Account Registration Procedures
(pdf file download)
This ticket platform provides technical support and RMA services for our channel partners and distributors only. For the customers who did not purchase the equipment directly through us, please contact our channel partners and distributors accordingly.
Contact our sales representatives and provide us with an email address for account setup. We prefer the Email would be your group account, i.e. email@example.com, firstname.lastname@example.org, so that all of your teammates can receive Email notifications upon any updates on the ticket that you created in the future.
Once we confirm that you are our official partners or distributors, you will receive an email from us with an account activation link. Click the link and a browser window pops up for account registration.
Step 3Double check the following mandatory contact information (marked with asterisks). You can modify it if necessary.
- Your company name
- Your Email address
- Your country or region
- Your name
Scroll down the page and fill out the section – Default RMA Return Ship-To-Address. This information will be used when we process your RMA requests in future.
Step 5At last, set your password and click "Update" button. Done! Your account is now activated!
Step 6Open a browser and go to our ticket system login portal:
Click "Sign In" at the top right corner. Input your registered Email address as username and the password that you set just now. Click “Sign In” button and you should successfully log in the system. From there you can feel free to create tickets for support requests.